Data Security

Vulnerabilty

Our workstations, laptops, and servers are scanned every 4 hours to detect vulnerabilities hackers may use to break into the network; and firewalls are scanned daily for external vulnerabilities

Security Risk Assessment

ZimWorX undergoes a cybersecurity risk assessment annually with Black Talon’s security analysts to evaluate any new potential risks in our operations, and also assess if prior known risks have been addressed

Penetration Testing

Ethical hackers assume the role of a cybercriminal to attempt to breach our network on an annual basis.

Cybersecurity Awareness Training

All associates must periodically complete cyber awareness training modules, including HIPAA training, through the Black Talon Academy. This increases their knowledge of current cyberthreats including social engineering, phishing, and malware—and teaches how to protect the safety of their devices while online and ensure the security of your data.

See What Our Clients Are Saying

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SupportDDS
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Sean Landgraf profile pictureSean Landgraf
18:32 10 Oct 25
Support DDS is great way to have a remote employee. They take care of the payroll and tricky parts about doing business in another country.
seth wasson profile pictureseth wasson
21:24 06 Oct 25
Competent, dependable back in support. Couldn’t be happier
Tiffany Settle profile pictureTiffany Settle
21:24 06 Oct 25
We have been working with Support DDS for the last 5 months and the team has been amazing! Our dedicated team in Zimbabwe is TOP NOTCH!
Karen P profile pictureKaren P
15:41 24 Jul 25
We are incredibly pleased with our partnership with Zimworx. From the beginning, their team has been professional, responsive, and truly committed to excellence. Ralph, the team member we’ve brought on through their establishment has exceeded our expectations—bringing not only skill and dedication but also a strong work ethic and positive attitude that has made a real impact on our day-to-day operations. We truly value this partnership and look forward to continued success together!
Shantall Di Loreto Parra profile pictureShantall Di Loreto Parra
15:09 17 Jun 25
We’ve had an excellent experience working with Support DDS. From day one, their team has demonstrated professionalism, responsiveness, and a genuine commitment to customer satisfaction. The agents are well-trained, courteous, and consistently represent our brand with care and attention to detail.

Their ability to scale with our needs and adapt quickly to our processes has made a real difference in our day-to-day operations. Communication is seamless, and we always feel supported, whether we’re making changes or troubleshooting.

Thanks to Support DDS we’ve been able to maintain a high level of service for our patients while streamlining our internal workload. We highly recommend their services to any business looking for a reliable and efficient remote call center solution.
Katie Hogan profile pictureKatie Hogan
20:46 11 Jun 25
Highly recommend support DDS. We have been using their services for a few years now. They have figured out their system to support doctors and make it easy.
Front Office profile pictureFront Office
16:10 11 Jun 25
Premier Dental of Evergreen has been consistently impressed with the professionalism, attention to detail, and customer care that Support DDS has provided throughout the many years we've partnered with them. Their wide range of support services have allowed our in-office team to focus more effectively on daily operations and patient care. They combine industry expertise with integrity and a strong commitment to client success. We highly recommend Support DDS for any and all your dental support needs.
Diane Petek profile pictureDiane Petek
20:20 04 Jun 25
Five+ years of great service! My SupportDDS team member has saved me hours of work, assisting me so I can concentrate on patient care. The company is organized and efficient. Highly recommend!
Jacob McColloch profile pictureJacob McColloch
16:11 04 Jun 25
We have been using support DDS for the past 5 or 6 months. The onboarding process was very smooth and we were provided multiple candidates to choose from. We loved our first choice unfortunately she had a personal issue and was unable to continue working. Her replacement has also been very easy to work with and support DDS was able to make the transition pretty seamless. Due to our first candidate having to leave they provided us with a subject matter expert to assist in training our new candidate and it has been going very smooth.
My Marijuana Cards profile pictureMy Marijuana Cards
17:50 20 May 25
We’ve been working with our outsourced support team in Zimbabwe for several months now, and they’ve been nothing short of exceptional. Professional, dependable, and quick to learn—it’s clear they take pride in their work. Communication is smooth, and tasks are consistently handled with care and attention to detail. We’re grateful to have them as part of our extended team!